The Art of Negotiating, Communicating and Influencing / source/
Start Date : 6 May, 2019
Duration : 5 Days
Class Code : SCA001
Who Should Attend
This program is valuable for those committed to improving their skills in negotiation with individuals, teams, departments and organizations.
- Opening the negotiation
- Working to gain and retain power
- Handling different behaviors and tactics
- Identifying and understanding the influencers
- Securing agreement
- Summarizing and concluding
- Maintaining a positive mind set
Selecting a communication approach that builds collaboration:
- Recognizing what you don’t know
- Mapping your knowledge domains to improve effectiveness
- Employing active listening techniques to manage conflict.
Deploying Negotiation Strategies
- Evaluating alternatives
- Creating strategies tailored to a specific situation
- Selecting a best fit method
- Adapting to strategies counters
Implementing your preferred approach
- Mapping best practice models to your situation
- Developing common ground to resolve differences
- Creating flexible strategies from others’ perspectives
- Separating people from the situation
Benefits of Attending
By the end of this training program, each participant will be able to:
- Develop your negotiation skills to deliver successful results.
- Obtain others’ commitment to ideas, projects or actions that are in the organizations’ best interest.
- How to create and manage dynamic negotiation environment.
- Convince others either directly or through using appropriate third party.
- Integrate people and process elements, creating flexible framework for your negotiation strategies and situations.
Developing Your Emotional Intelligence / source/
Start Date : 8 Jul, 2019
Duration : 5 Days
Class Code : SCA002
Who Should Attend:
Those who wants to cope own and others’ emotions and become a more conscious communicator – someone who knows exactly what you want to say and understands the impact of your message.
- Demonstrates ability to cope own and others’ emotions while gaining their cooperation.
- Strives to understand personal dilemmas within behavioral and social paradigms.
- Grasps effective communication concepts and techniques to manage the interaction with others.
- Builds trust through openness, honesty and integrity.
- Maintains a good and healthy rapport with others.
- Has ability to objectively self reflect on performance and behavior.
- The difference between EI and IQ
- Characteristics of a High and low EQ Person
- Emotional Competencies
- Self-Awareness and (ECI) Model
- Social Intelligence
- Communication Concepts & barriers.
- Builds trust through openness.
- Giving and recieving good feed back
Moving From an Operational to a Strategic Thinker / source/
Start Date : 21 Oct, 2019
Duration : 5 Days
Class Code : SCA007
Workshop Overall Objective
If you want to move from being a good manager to being a great manager, this workshop will enable you to acquire key insights, ideas and planned actions to add value to your organization and move your team forward to heightened success.
Take this opportunity to be proactive. Instead of being buried in your department’s ongoing activities, you will become an innovator, a persuasive player and a champion for strategic change. Add value to your organization, your customers and your stakeholders.
WHO SHOULD ATTEND
Directors and managers who are seeking strong leadership skills to help them motivate and inspire others to drive results.
Benefits of Attending
- Become a change master who encourages innovative thought and behavior
- Set the right vision for your team, department and organization
- Understand how to plan for a successful future
- Align the workforce to achieve heightened performance and increased bottom-line results
- Discover the power of emotional intelligence—leading with a healthy and wise demeanor
- Flex your leadership styles when there are changes in people and conditions
- Ensure that your behavior is always ethical, reflective of your organization’s values
Crossing from Operational Management to Strategic Leadership
- Explore the key attributes of managers vs. those of leaders
- Assess your current use of effective operating management and strategic leadership practices in your current work setting
Mission of the Organization
- Clarify the purpose of your work unit in the context of your organization
- Develop a draft mission statement for future strategic decision-making
A Vision of the Future
- Identify the forces influencing the future of your work unit
- Formulate a plan to implement the visioning process as a key step in applying your new strategic leadership skills back in the workplace
A Strategic Frame of Reference
- Develop a strategic approach for your own work environment
- Define key outputs at each level, using the model as a planning tool, for your actual business situation
Priorities for Strategic Action
- Use a tool for setting your work unit's priorities, and apply it to a real business situation
- Determine optimal approaches for developing customer input and data
- Develop a plan to use the tool back at work
Profile of the Manager/Leader
- Evaluate your current application of managerial and strategic leadership approaches using a self-assessment tool
- Plan specific actions to take back to your workplace by looking at your own staff in terms of what they currently need from you as a strategic leader
Communication and Influence Skills
- Develop strategies for increasing your influencing skills as a leader
- Explore a range of options for enhancing communication effectiveness
- Relate organizational change to major business trends
- Assess your skills in leading change
- Plan strategies for specific change
Strategic Plan for Personal Growth
- Select specific applications of the concepts and develop specific implementation strategies, including a timetable for taking action when you return to work