Skills of Communicating and Dealing with Others / source/
Start Date : 14 July, 2019
Duration : 5 Days
Class Code : Juc36
Who Should Attend: All levels. Everyone who wants to enhance his/her communication skills, assertiveness; and to develop effective workplace relationships
Benefits of Attending:
- Communicates in a clear and concise manner, covering all the relevant points.
- Analyse the basic principle underlying Smart Communication based on human personalities.
- Dealing with different personalities and difficult people.
- How to listen effectively and respond appropriately.
- Improve two-way communication and analyze his/her communication style.
- Effective communication in operational environment.
- Use your voice and body language to bring life to your verbal communication.
- Demonstrate the use of the secrets of influence for effective communication.
· Smart Communication and Human Behaviour
§ Dealing with Different Personalities and Difficult People
· The Process of Communication
§ Understanding elements of communication
§ Definitions and barriers
§ Communication in operational environment
§ One-way versus two-way Communication
§ Communicating through colors
§ Communicating for results
· Non verbal Communication guides
§ Understanding body language
§ Cultural differences
§ The art of body language
· The art of listening
§ Assessing personal listening profiles
§ Tips to improve Listening Skills
Effective listening and paraphrasing techniques