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Start Date: 3 Nov, 2024

End Date : 7 Nov, 2024
Duration   : 5 Days


Overall Description: 

This course is designed for Individuals, leaders, supervisors and all those who are engaged in quality implementation and improvement of organizational performance.


Course Objectives: 

  • Undertake problem analysis techniques.
  • Develop objectives and plans to deliver improvement.
  • Design when and how to apply the quality tools.‎
  • Organize a problem-solving process, monitor for results, quantify the benefits, ‎and improve the process.‎
  • Practice working as a team member, building respect for other members, achieving team consensus, and gaining buy-in for creative, fact-based change.
  • Understand continuous improvement methods and techniques
  • Implement a continual improvement process.‎
  • Apply logical and creative approaches to solving problems and making ‎decisions.


Course Outline (Content): 

Identify and Solve Problems:

  • Define the problem and goal statements.
  • Problem-solving vs. performance improvement
  • Problem identification techniques: 5 Why’s, Root Cause analysis
  • Questioning techniques: solving the right problem



  • Study the process and its performance
  • Developing a Data and Information Collection.
  • Determining baseline measures and quantify performance gap using different techniques.


  • Determine root causes
  • 5 Why’s, Fishbone and Tree diagrams, Root Cause verification Matrix
  • Determine the most probable causes
  • Review the most probable causes
  • Generate potential solutions
  • Establish a rating selection criteria

Improve (and Implement)

  • Select the best alternative solution
  • Brainstorming and multi-voting consensus
  • Affinity diagram
  • Scatter diagram
  • Selection matrix
  • Force field analysis
  • Interviews/ surveys
  • Develop Implementation Plan
  • Develop an implementation project plan including resources, timeline, document changes, communication/training, control plan, monitoring/reporting, audits, positive and negative consequences
  • Pilot or test plan
  • Collect data to determine solution effectiveness; verify  the performance gap is closed; revise if needed

Continual improvement process:

  • Evolution of processes
  • Strategic decision-making
  • Factors influencing change in the external and internal
  • Creating a Culture Supporting Innovation

Who Should Attend?

  • Quality managers, team facilitators, team members, process improvement project leaders, supervisors. This training would also be beneficial for employees and new hires within organizations using continuous improvement and corrective action systems.


Course Methodology:

We utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course will be conducted as a highly interactive workshop session. A variety of training methodologies will be used Before and during the course whenever applicable. Some of these methods are gamification, online pre-post test, role plays, self-assessment instruments, group exercises & case studies.

Advanced Problem Solving & continual improvement process

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