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               VIEW OUTLINE - PDF


Start Date: 14 Jul, 2024

End Date : 18 Jul, 2024
Duration   : 5 Days


Overall Description: 

This training course develops the concept of Advanced Protocol & Etiquette and the proper etiquette practices for different business, work and social scenarios. Participants will learn the Advanced etiquette requirements for meeting, entertaining, telephone and internet business interaction scenarios. Additionally, the training course addresses etiquette challenges when doing business in a multi-cultural situation or meeting.


Course Objectives: 

  • Learn advanced principles of international protocol and professional etiquette
  • Understand how to behave correctly in both business and social situations, including formal dinners, networking and online webinars
  • Gain skills for gaining business and international exposure
  • Learn how to establish effective communication with different types of guests from different countries and levels of management
  • Plan VIP visits and formal occasions while executing the role of the ideal host
  • Apply the foundations of meetings and concerts' official reception protocol
  • Learn Protocol and stakeholder engagement post-COVID-19 pandemic


Course Outline (Content): 

Protocol & Etiquette knowledge self-assessment

Advanced principles of office etiquette and work protocols

Best practice behaviours for attending business meetings

Event Seating Protocol

  • Conference settings and Tables
  • Posing for official group photographs
  • Seating plans during press conferences
  • Order of receiving lines
  • Seating in vehicles

International protocol & Etiquette

  • Advanced Principles of international business etiquette and protocol
  • The cultural differences and etiquette of dealing with North Americans, Europeans, British, Russian, Southern and Eastern Cultures.

Formal Events and Professional Conduct

  • Formal dinners and events: Advanced Etiquette, rules and protocol
  • Business conferences, external meetings, and events
  • VIP Occasions
  • Advanced table etiquette
  • Specific Food Etiquette Guidelines
  • Multi-cultural Highlights

Protocol and stakeholder engagement during and after the COVID-19 pandemic

  • Contributions from around the world
  • Overall Top 30 lessons learned as well as predictions and recommendations for the (near) future


Who Should Attend?

  • Top Management, Directors, Senior executives, and Business leaders
  • Human resources managers and Project managers


Course Methodology:

We utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course will be conducted as a highly interactive workshop session. A variety of training methodologies will be used Before and during the course whenever applicable. Some of these methods are gamification, online pre-post test, role plays, self-assessment instruments, group exercises & case studies.

Protocol and Etiquette

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