top of page






Start Date: 11 Aug, 2024

End Date : 15 Aug 2024

Duration   : 5 Days


Overall Description: 

This course is designed to help managers and supervisors who want to develop their teams and need to be more assertive and less passive-aggressive.


Course Objectives: 

  • Understand the root of anger, how we become angry and how to break the habit 

  • React to confrontations quickly and efficiently while maintaining your emotional balance 

  • Know how to manage and diffuse anger. 

  • Conduct self-assessments of your personal strengths and areas for improvement. 

  • Learn strategies for preventing the build-up of frustration. 

  • Deal assertively with problems of buried and misdirected anger. 


Course Outline (Content): 

Definition of Anger 

  • Anger’s journey from stimulus to response 

  • Anger and our bodies, minds and behaviour 

  • Personal anger patterns 

  • How does anger affect your emotions? 

  • What are the anger myths? 


Controlling Anger 

  • Attitude 

  • Fears 

  • Deal with the backlog of unresolved anger 

  • Express feelings appropriately 

  • Channels for anger energy 


How to deal with other people’s anger 

  • Facing an angry outburst 

  • Dealing with chronic anger of other people 


Assertive Communication 

  • What is assertiveness? 

  • How to present your view systematically and assertively 

  • How does assertiveness differ from aggressive or passive behaviour? 

  • How can assertive communication help you to control your emotional balance? 

  • How can you appeal to emotions to deliver your true meaning and get results? 


Preventative strategies 

  • Strategies for your self 

  • Strategies for others 


Personal action Plan 


Who Should Attend? 

Managers and supervisors who need to be more assertive and have difficulty coping with stressful situations. 



Course Methodology:

We utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course will be conducted as a highly interactive workshop session. A variety of training methodologies will be used Before and during the course whenever applicable. Some of these methods are gamification, online pre-post test, role plays, self-assessment instruments, group exercises & case studies.






Anger Management Techniques for Challenging Behaviors

    bottom of page