Start Date: 12 Oct, 2025
End Date : 16 Oct, 2025
Duration : 5 Days
Overall Description:
This course is designed to help managers and supervisors who want to develop their teams and need to be more assertive and less passive-aggressive.
Course Objectives:
- Understand the root of anger, how we become angry and how to break the habit
- React to confrontations quickly and efficiently while maintaining your emotional balance
- Know how to manage and diffuse anger.
- Conduct self-assessments of your personal strengths and areas for improvement.
- Learn strategies for preventing the build-up of frustration.
- Deal assertively with problems of buried and misdirected anger.
Course Outline (Content):
Definition of Anger
- Anger’s journey from stimulus to response.
- Anger and our bodies, minds and behaviour.
- Personal anger patterns.
- How does anger affect your emotions?
- What are the anger myths?
Controlling Anger
- Attitude.
- Fears.
- Deal with the backlog of unresolved anger.
- Express feelings appropriately.
- Channels for anger energy.
How to deal with other people’s anger
- Facing an angry outburst.
- Dealing with the chronic anger of other people.
Assertive Communication
- What is assertiveness?
- How to present your view systematically and assertively.
- How does assertiveness differ from aggressive or passive behaviour?
- How can assertive communication help you to control your emotional balance?
- How can you appeal to emotions to deliver your true meaning and get results?
Preventative strategies
- Strategies for yourself.
- Strategies for others.
Personal Action Plan
Who Should Attend?
- Managers and supervisors who need to be more assertive and have difficulty coping with stressful situations.
Course Methodology:
We utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course will be conducted as a highly interactive workshop session. A variety of training methodologies will be used Before and during the course whenever applicable. Some of these methods are gamification, online pre-post test, role plays, self-assessment instruments, group exercises & case studies.
