Start Date: 23 May, 2021

End Date  : 27 May, 2021

Duration   : 5 Days


Overall Description: 

This course is designed to help all professionals interested in becoming more assertive, yet not aggressive.


Course Objectives: 

  • Analyze the basic principles underlying perception and human behavior.
  • Identify, define and achieve assertiveness objectives.
  • Solve problems by clarifying the real issues.
  • Minimize conflict and build group commitment.
  • Know when to give criticism and praise to produce results.
  • Give direction without creating “static”.
  • Role-play different personality types and identifies effective ways to deal with them.


Course Outline (Content): 

  • Communication and the new workplace.
  • The power of trust.
  • How perceptions influence your interaction with others and their responses to you.
  • How to gain recognition and influence.
  • Nonverbal and verbal skills: developing and delivering clear messages.
  • Use listening and feedback skills to build high-performance work relationships.
  • Develop strategies for constructive performance feedback.
  • Dealing with Different Personalities and Difficult People.
  • Assertively and productively manage conflict.


Who Should Attend?

All professionals who are interested in becoming more assertive, yet not aggressive.


Competencies Covered:

  • Influencing & Communication for Impact
  • Effective Collaboration
  • Emotional Intelligence

Assertiveness Training for Managers

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    Head Office

    Tel:   + 962 7 99771191

    Fax:  +962 6  581 0796


    Amman, Jordan
    ​Abdullah Ghosheh street,

    7th circle, Husseini Group Bld # 55, Office 208.


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