Start Date: 1 Dec, 2024
End Date : 5 Dec, 2024
Duration : 5 Days
Overall Description:
This course is designed to help all professionals interested in becoming more assertive, yet not aggressive.
Course Objectives:
- Analyze the basic principles underlying perception and human behavior.
- Identify, define and achieve assertiveness objectives.
- Solve problems by clarifying the real issues.
- Minimize conflict and build group commitment.
- Know when to give criticism and praise to produce results.
- Give direction without creating “static”.
- Role-play different personality types and identifies effective ways to deal with them.
Course Outline (Content):
- Communication and the new workplace.
- The power of trust.
- How perceptions influence your interaction with others and their responses to you.
- How to gain recognition and influence.
- Nonverbal and verbal skills: developing and delivering clear messages.
- Use listening and feedback skills to build high-performance work relationships.
- Develop strategies for constructive performance feedback.
- Dealing with Different Personalities and Difficult People.
- Assertively and productively manage conflict.
Who Should Attend?
All professionals who are interested in becoming more assertive, yet not aggressive.
Course Methodology:
We utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course will be conducted as a highly interactive workshop session. A variety of training methodologies will be used Before and during the course whenever applicable. Some of these methods are gamification, online pre-post test, role plays, self-assessment instruments, group exercises & case studies.
