Start Date: 5 December, 2021

End Date  : 9 December, 2021

Duration   : 5 Days


Overall Description: 

This course is designed to help managers and Individuals involved in project improvement, process identification, work design, and productivity improvement.


Course Objectives: 

  • Define business process improvement and related concepts.
  • Recognize the vital role processes play in a business.
  • Appreciate the role of technology in process management.
  • Develop a vision to guide process improvement.
  • Understand how to design or enhance an existing process using the business process life cycle.
  • Construct a process map.
  • Perform a what-if analysis to improve your processes.
  • Implement and monitor process changes.
  • Identify how Lean and Six Sigma methods can assist in managing and improving processes.
  • Use a variety of tools and techniques to eliminate waste and redundancies.


Course Outline (Content): 

  • The fundamentals of business process management.
  • Defining business process management.
  • Reflecting on processes.
  • The business process life cycle.
  • The vision phase.
  • The design phase (including process mapping).
  • The modeling phase.
  • The execution phase.
  • The monitoring phase (including an introduction to the balanced scorecard and business activity monitoring).

The optimizing phase(including an introduction to Lean and Six Sigma methods).


Who Should Attend?

Individuals involved in improvement projects, processes identification, work design, and productivity improvement.


Competencies Covered:

  • Project Management
  • Analytical Thinking
  • Entrepreneurship

Business Process Improvement

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