Start Date: 23 Sep ,2024
End Date : 27 Sep ,2024
Duration : 5 Days
Overall Description:
This course is designed to help managers and Individuals involved in project improvement, process identification, work design, and productivity improvement.
Course Objectives:
- Define processes and their importance for the proper functioning of an organization
- Identify the international standards for approaches to processes
- Develop a vision to guide process improvement.
- Examine various process assessment methodologies
- Generate process analysis charts and construct process maps for improvement
- Use a variety of tools and techniques to eliminate waste and redundancies.
- Implement and monitor process changes.
- Justify the need to measure processes as an improvement tool
Course Outline (Content):
Process Definitions and Elements
- Process approach to improvement
- Advantages of process mapping
- Benefits of process maps
Attributes of a Process Map
- Identifying the customer
- What is critical to their satisfaction
- Obtaining process performance data
- The business value chain
- Dining process efficiency and effectiveness
- Stakeholders analysis
Understanding Process Approach as per International Quality Standards
- Understanding process approach
- The Plan, Do Check, Act (PDCA) approach
- Opportunities in terms of reducing cycle time and defects
- Non-value-added explained
Process Assessments Approaches
- Mapping process
- Simple flowcharting
- Swim lane (deployment) flowcharts
- Supplier, Input, Process, Output, Customer charts (SIPOC)
- Value-added and non-value added analysis
- Value stream maps
- Cycle time map
- Process hierarchy
- Process maps symbols
- Lean thinking to reduce waste in processes
- The eight types of waste found in processes
- 5S: a framework to organize and maintain your workplace
- Failure Mode and Effects Analysis (FMEA)
Process Analysis and Improvement
- Customer-oriented processes
- Analyzing and improving a process
- Using process maps to identify root causes
- Problem-solving techniques
- Process mapping in six sigma projects
Process Measurement and Benchmarking
- Process Key Performance Indicators (KPIs)
- Benchmarking and the balanced scorecard
Who Should Attend?
Individuals involved in improvement projects, processes identification, work design, and productivity improvement.
Course Methodology:
We utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course will be conducted as a highly interactive workshop session. A variety of training methodologies will be used Before and during the course whenever applicable. Some of these methods are gamification, online pre-post test, role plays, self-assessment instruments, group exercises & case studies.
