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               VIEW OUTLINE - PDF 


Start Date: 3 Nov, 2024

End Date : 7 Nov, 2024
Duration   : 5 Days


Overall Description: 

This course is designed to help managers and Individuals involved in project improvement, process identification, work design, and productivity improvement.


Course Objectives: 

  • Define processes and their importance for the proper functioning of an organization
  • Identify the international standards for approaches to processes
  • Develop a vision to guide process improvement.
  • Examine various process assessment methodologies
  • Generate process analysis charts and construct process maps for improvement
  • Use a variety of tools and techniques to eliminate waste and redundancies.
  • Implement and monitor process changes.
  • Justify the need to measure processes as an improvement tool


Course Outline (Content): 

Process Definitions and Elements

  • Process approach to improvement
  • Advantages of process mapping
  • Benefits of process maps

Attributes of a Process Map

  • Identifying the customer
  • What is critical to their satisfaction
  • Obtaining process performance data
  • The business value chain
  • Dining process efficiency and effectiveness
  • Stakeholders analysis

Understanding Process Approach as per International Quality Standards

  • Understanding process approach
  • The Plan, Do Check, Act (PDCA) approach
  • Opportunities in terms of reducing cycle time and defects
  • Non-value-added explained

Process Assessments Approaches

  • Mapping process
  • Simple flowcharting
  • Swim lane (deployment) flowcharts
  • Supplier, Input, Process, Output, Customer charts (SIPOC)
  • Value-added and non-value added analysis
  • Value stream maps
  • Cycle time map
  • Process hierarchy
  • Process maps symbols
  • Lean thinking to reduce waste in processes
  • The eight types of waste found in processes
  • 5S: a framework to organize and maintain your workplace
  • Failure Mode and Effects Analysis (FMEA)

Process Analysis and Improvement

  • Customer-oriented processes
  • Analyzing and improving a process
  • Using process maps to identify root causes
  • Problem-solving techniques
  • Process mapping in six sigma projects

Process Measurement and Benchmarking

  • Process Key Performance Indicators (KPIs)
  • Benchmarking and the balanced scorecard


Who Should Attend?

Individuals involved in improvement projects, processes identification, work design, and productivity improvement.


Course Methodology:

We utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course will be conducted as a highly interactive workshop session. A variety of training methodologies will be used Before and during the course whenever applicable. Some of these methods are gamification, online pre-post test, role plays, self-assessment instruments, group exercises & case studies.

Business Process Improvement, & Process Mapping

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