VIEW OUTLINE - PDF 
 
 
Start Date: 10 October, 2021
End Date  : 14 October, 2021
Duration   : 5 Days
 
Overall Description: 
This course is designed for those who feel that they need to improve their communication skills, to be able to communicate more effectively and more easily with the people they deal with at work and outside work.
 
Course Objectives: 
	
Take the lead in creating an environment that encourages open and honest communication at all levels in the organization.
	
Use advanced communication tools and skills to deliver various types of messages.
	
Supports open and thorough communication across the business.
	
Builds effective two-way communication channels within the business area and across departments.
	
Identify different personal listening styles and discover their own.
	
Describe and harness the power of body language.
	
Practice and use assertiveness skills in different situations.
	
Demonstrate the use of the secrets of influence for effective communication.
	
Displays tact and diplomacy when communicating on sensitive issues.
	
Adapts way of influencing different people.
 
Course Outline (Content): 
	
Communication functions
	
The four laws of communication
	
Two-way communication
	
Communicating for results
	
Understanding elements of communication
	
Effective listening and paraphrasing techniques
	
The art of body language
	
Media Richness - Selecting the right channels
	
Complete message – written communication
	
Communicating through colors
	
Activities for practicing assertive behavior
	
The power of influence and persuasion
 
Who Should Attend?
Employees, supervisors, and managers seeking to take their communication skills to the next level by developing two-way communication techniques.
 
Competencies Covered:
	
Influencing & Communication for Impact
	
Effective Collaboration
	
Emotional Intelligence