Start Date: 23 Mar, 2025
End Date : 27 Mar, 2025
Duration : 5 Days
Overall Description:
This course is designed to help all staff who need to be able to communicate powerfully and persuasively with others at work.
Course Objectives:
- Demonstrate the fundamental competencies needed to achieve solid work relationships while building strong rapport and gaining trust amongst your colleagues.
- Identify and accept personal and professional responsibilities in communicating effectively with others.
- Recognize short- and long-term implications of communication on your workplace relationships.
- Identify and use others’ communication and thinking style preferences to influence and motivate them to first-rate performance.
- Understand values, beliefs, attitudes, and perceptual processes and their impact on establishing workplace-specific trust and respect.
- Investigate emotions and how they translate into workplace emotional intelligence.
- Master the key to excellent communication: observe, listen, analyze, plan, and communicate.
- Learn to communicate with vision, clarity, and purpose.
- Gain insight into your personal communication strengths and weaknesses.
- Develop the ability to be flexible in actions, thoughts, and feelings to better handle workplace situations.
- Engage in more effective and focused communication.
- Create a positive work environment.
Course Outline (Content):
Effective Relationships and the Role of Communication in Building Relationships
- Behaviors that support or undermine effective workplace relationships.
- Becoming a “Conscious Communicator”.
- Communication as a cycle of continuous responses to create “Relationship Residue”.
- Rapport building as a tool to improve relationships.
The Importance of Knowing Yourself for Building Relationships
- Connections among emotional intelligence, worldview, perception, and effective relational-communication behaviors.
- Strategies to improve work relationships using Emotional Intelligence.
- Impact of self-perception on interactions with others.
- The Social/Communication Style.
- Behaviors that erode trust and those that build trust.
- Analyze, assess, and counteract people.
Best Practices and Skills for Building Relationships
- Assertive verbal and nonverbal behaviors.
- Using direct and indirect messages.
- Feedback and questioning skills.
- Relationship needs.
- Listening barriers and their impact on the development of effective workplace relationships.
- Questions and paraphrase to improve listening skills and relationships.
- Active and reflective listening skills in specific types of workplace listening situations.
- Best practices application for giving or seeking feedback.
Conflict Management strategies.
Who Should Attend?
- Employees, supervisors, and managers seeking to take their communication skills to the next level and develop effective workplace relationships.
Course Methodology:
We utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course will be conducted as a highly interactive workshop session. A variety of training methodologies will be used Before and during the course whenever applicable. Some of these methods are gamification, online pre-post test, role plays, self-assessment instruments, group exercises & case studies.
