Start Date: 7 Apr, 2025
End Date : 11 Apr, 2025
Duration : 5 Days
Overall Description:
This program is valuable for those committed to improving their skills in negotiation and alternative dispute resolution with individuals, teams, departments, and organizations.
Course Objectives:
- Understand the fundamental concepts and approaches to effective negotiation.
- Develop the skills to prepare for and execute successful negotiations.
- Learn collaborative and distributive negotiation tactics to create and claim value.
- Navigate negotiations in multicultural contexts with cultural sensitivity.
- Employ appropriate dispute resolution strategies to manage and resolve conflicts.
- Incorporate ethical principles into your negotiation practices.
- Enhance your overall negotiation confidence and competence.
Course Outline (Content):
Foundations of Negotiation
- Understanding the nature and importance of negotiation.
- Identifying different negotiation styles and approaches.
- Developing a structured negotiation process.
Preparing for Effective Negotiation
- Gathering relevant information and data about the negotiation context.
- Identifying your own interests, priorities, and BATNA (best alternative to a negotiated agreement).
- Anticipating the other party's interests and potential objections.
Communication Strategies for Negotiation
- Effective listening and questioning techniques.
- Managing emotions and maintaining composure during negotiations.
- Using persuasive language and nonverbal communication.
Collaborative Negotiation Tactics
- Identifying and creating value through joint problem-solving.
- Exploring mutually beneficial options and trade-offs.
- Developing a negotiated agreement that satisfies both parties.
Distributive Negotiation Tactics
- Employing competitive bargaining strategies.
- Effectively using anchoring, framing, and other leverage techniques.
- Reaching an agreement that maximizes your own interests.
Negotiating in Multicultural Contexts
- Understanding and adapting to cultural differences in negotiation styles.
- Navigating language barriers and cultural nuances.
- Building trust and rapport across cultural divides.
Dispute Resolution Strategies
- Identifying the root causes of disputes and conflicts.
- Choosing the appropriate dispute resolution method (e.g., mediation, arbitration, litigation).
- Negotiating the terms of a dispute resolution agreement.
Ethical Considerations in Negotiation
- Upholding principles of fairness, integrity, and transparency.
- Avoiding unethical tactics and maintaining professional conduct.
- Balancing your own interests with ethical decision-making.
Who Should Attend?
- Team Members.
- Management Teams.
- Administrators and anyone who wish to enhance their negotiation, dispute resolutions skills and make negotiation a more rewarding and effective part of their job.
Course Methodology:
We utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course will be conducted as a highly interactive workshop session. A variety of training methodologies will be used Before and during the course whenever applicable. Some of these methods are gamification, online pre-post test, role plays, self-assessment instruments, group exercises & case studies.
