Start Date: 16 Feb, 2025
End Date : 20 Feb, 2025
Duration : 5 Days
Overall Description:
This course is designed to help managers and supervisors who want to develop their teams and need to be more assertive and less passive-aggressive.
Course Objectives:
- Understand the psychological and physiological aspects of anger.
- Develop effective techniques to manage and diffuse your own anger.
- Learn strategies to prevent the build-up of frustration and resentment.
- Deal assertively with problems of buried or misdirected anger.
- Acquire skills to remain calm and composed when faced with others' anger outbursts.
- Create a personalized action plan to enhance your overall anger management competencies.
Course Outline (Content):
Understanding Anger
- The journey of anger from stimulus to response.
- The physiological, mental, and behavioural aspects of anger.
- Identifying personal anger patterns and triggers.
Managing Your Own Anger
- Cultivating a constructive attitude towards anger.
- Addressing the underlying fears and insecurities fueling anger.
- Dealing with the backlog of unresolved anger.
- Expressing feelings appropriately and assertively.
- Channeling anger energy into positive outlets.
Dealing with Others' Anger
- Facing and responding to angry outbursts from others.
- Strategies for dealing with chronic anger in those around you.
Preventative Strategies
- Self-management techniques to prevent anger build-up.
- Strategies for helping others manage their anger effectively.
Developing a Personal Action Plan
- Conducting self-assessments of strengths and areas for improvement.
- Creating a personalized plan to enhance anger management skills.
- Implementing and tracking the progress of the action plan.
Who Should Attend?
- Managers and supervisors who need to be more assertive and have difficulty coping with stressful situations.
Course Methodology:
We utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course will be conducted as a highly interactive workshop session. A variety of training methodologies will be used Before and during the course whenever applicable. Some of these methods are gamification, online pre-post test, role plays, self-assessment instruments, group exercises & case studies.
