Start Date: 21 Dec, 2025
End Date : 25 Dec, 2025
Duration : 5 Days
Overall Description:
This course is designed to help employees who are experiencing intense emotional and/or stressful situations at work.
Course Objectives:
- Understand the core components of emotional intelligence and its importance in the post-COVID workplace.
- Develop self-awareness and self-regulation skills to manage personal emotions and reactions.
- Enhance empathy and social awareness to build stronger connections and collaborative relationships.
- Improve communication and conflict resolution abilities to navigate workplace challenges effectively.
- Motivate and inspire colleagues through emotionally intelligent leadership practices.
- Foster a culture of emotional intelligence within teams and the broader organization.
- Maintain personal well-being and work-life balance to sustain emotional resilience.
Course Outline (Content):
Understanding Emotional Intelligence
- Definition and key components of emotional intelligence (EQ).
- The importance of EQ in the post-pandemic work environment.
- Recognizing the relationship between EQ and job performance.
Self-Awareness: The Foundation of EQ
- Identifying and understanding your own emotions.
- Developing a growth mindset and self-reflection practices Leveraging self-awareness to improve decision-making.
Emotional Self-Regulation
- Strategies for managing and controlling emotional responses.
- Techniques for coping with stress, anxiety, and burnout.
- Cultivating emotional resilience in the face of challenges.
Empathy and Social Awareness
- Developing the ability to understand and relate to others.
- Recognizing and responding to the emotional needs of colleagues.
- Fostering inclusive and supportive work relationships.
Effective Communication and Conflict Resolution
- Improving active listening and constructive feedback skills.
- Navigating difficult conversations and managing workplace conflicts.
- Promoting open and transparent communication in remote/hybrid settings.
Motivating and Inspiring Others
- Understanding individual and team motivational needs.
- Providing meaningful recognition and positive reinforcement.
- Fostering a culture of engagement and collective problem-solving.
Building Emotional Intelligence in Teams
- Strategies for Enhancing Team Emotional Intelligence.
- Promoting collaborative decision-making and collective EQ.
- Addressing the emotional impact of organizational changes.
Maintaining Well-Being and Work-Life Balance
- Prioritizing self-care and personal resilience.
- Establishing healthy boundaries and work routines.
- Developing a supportive network and community.
Who Should Attend?
- Managers, business professionals and individuals who have decided to learn and develop their emotional intelligence competencies to enhance as well as manage their relationships at work and in life.
Course Methodology:
We utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course will be conducted as a highly interactive workshop session. A variety of training methodologies will be used Before and during the course whenever applicable. Some of these methods are gamification, online pre-post test, role plays, self-assessment instruments, group exercises & case studies.
