Start Date: 5 December, 2021

End Date  : 9 December, 2021

Duration   : 5 Days


Overall Description: 

This course is designed to help managers and supervisors who want to develop their teams and need to be more assertive and less passive-aggressive.


Course Objectives: 

  • Know how to manage and diffuse anger.
  • Conduct self-assessments of your personal strengths and areas for improvement.
  • Learn strategies for preventing the build-up of frustration.
  • Deal assertively with problems of buried and misdirected anger.
  • Know how to keep calm when faced with outbursts.


Course Outline (Content): 

Understand about anger

  • Anger’s journey from stimulus to response
  • Anger and our bodies, minds and behaviour
  • Personal anger patterns

Managing our own anger

  • Attitude
  • Fears
  • Deal with the backlog of unresolved anger
  • Express feelings appropriately
  • Channels for anger energy

How to deal with other people’s anger

  • Facing an angry outburst
  • Dealing with chronic anger of other people

Preventative strategies

  • Strategies for your self
  • Strategies for others

Personal action Plan


Who Should Attend?

Managers and supervisors who need to be more assertive and have difficulty coping with stressful situations.


Competencies Covered:

  • Project Management
  • Analytical Thinking
  • Entrepreneurship

Managing Anger and Challenging Behaviour

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    Head Office

    Tel:   + 962 7 99771191

    Fax:  +962 6  581 0796


    Amman, Jordan
    ​Abdullah Ghosheh street,

    7th circle, Husseini Group Bld # 55, Office 208.


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