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VIEW OUTLINE - PDF 

 

Start Date: 18 Feb, 2024
End Date : 22 Feb, 2024

Duration   : 5 Days

 

Overall Description: 

This course is designed to help managers and supervisors who want to develop their teams and need to be more assertive and less passive-aggressive.

 

Course Objectives: 

  • Know how to manage and diffuse anger.
  • Conduct self-assessments of your personal strengths and areas for improvement.
  • Learn strategies for preventing the build-up of frustration.
  • Deal assertively with problems of buried and misdirected anger.
  • Know how to keep calm when faced with outbursts.

 

 

Course Outline (Content): 

 

Understand about anger

  • Anger’s journey from stimulus to response
  • Anger and our bodies, minds and behaviour
  • Personal anger patterns

 

Managing our own anger

  • Attitude
  • Fears
  • Deal with the backlog of unresolved anger
  • Express feelings appropriately
  • Channels for anger energy

 

How to deal with other people’s anger

  • Facing an angry outburst
  • Dealing with chronic anger of other people

 

Preventative strategies

  • Strategies for your self
  • Strategies for others

 

Personal action Plan

 

 

Who Should Attend?

Managers and supervisors who need to be more assertive and have difficulty coping with stressful situations.

 

 

Course Methodology:

We utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course will be conducted as a highly interactive workshop session. A variety of training methodologies will be used Before and during the course whenever applicable. Some of these methods are gamification, online pre-post test, role plays, self-assessment instruments, group exercises & case studies.

 

 

 

 

 

Managing Anger and Challenging Behaviour

$4,750.00Price
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