VIEW OUTLINE - PDF 
 
 
Start Date: 23 May, 2021
End Date  : 27 May, 2021
Duration   : 5 Days
 
Overall Description: 
This course is designed to help managers and supervisors who want to develop their teams and need to be more assertive and less passive-aggressive.
 
Course Objectives: 
	
Know how to manage and diffuse anger.
	
Conduct self-assessments of your personal strengths and areas for improvement.
	
Learn strategies for preventing the build-up of frustration.
	
Deal assertively with problems of buried and misdirected anger.
	
Know how to keep calm when faced with outbursts.
 
Course Outline (Content): 
Understand about anger
	
Anger’s journey from stimulus to response
	
Anger and our bodies, minds and behaviour
	
Personal anger patterns
Managing our own anger
	
Attitude
	
Fears
	
Deal with the backlog of unresolved anger
	
Express feelings appropriately
	
Channels for anger energy
How to deal with other people’s anger
	
Facing an angry outburst
	
Dealing with chronic anger of other people
Preventative strategies
	
Strategies for your self
	
Strategies for others
Personal action Plan
 
Who Should Attend?
Managers and supervisors who need to be more assertive and have difficulty coping with stressful situations.
 
Competencies Covered:
	
Project Management 
	
Analytical Thinking
	
Entrepreneurship