VIEW OUTLINE - PDF 
 
 
Start Date: 10 October, 2021
End Date  : 14 October, 2021
Duration   : 5 Days
 
Overall Description: 
This course is designed to help employees who are experiencing intense emotional and/or stressful situations at work.
 
Course Objectives: 
	
Interpret and use the EI competencies framework to develop personality when interacting with others.
	
Manage self-talk and negative feelings towards a situation or person so that it does not disrupt one’s behavior.
	
Recognize ‘anger triggers’ and how it can affect one and others.
	
Control and guide emotions when managing others to achieve productivity.
	
Develop an optimistic mind-set.
	
Recognize and respond to others’ feelings in an appropriate manner.
	
Monitor and Manage Emotional Bank Account.
	
Acquire useful guides in developing self-awareness, self-management, self-motivation, social awareness, and relationship management skills.
 
Course Outline (Content): 
 
Introduction to Emotional Intelligence
	
Difference Between IQ, EQ, And Personality
	
What is Emotional Intelligence (EQ)?
	
Why is EQ so important?
	
Emotional Intelligence Framework and EQ Competencies
	
Knowing Your Current Level of EQ Competencies
Emotions
	
Differentiating Between a High EQ and Low EQ Person
	
Recognizing Basic Emotions
	
How Emotions can affect Behaviors
Self-Awareness
	
Recognizing my Patterns, my Emotional Triggers
	
Three Tips to Use EI immediately
	
Useful Guides to Self –Awareness
	
Group Activity and Individual Exercise
Self-Management
	
Negative and Positive Emotions
	
Managing your Negative Emotions
	
Tips in Managing Anger
	
Stress Management Tips
Self-Motivation
	
The Power of Positive Self-Talk
	
Moving Away from Being Pessimistic to Optimistic
	
Useful Guides to Self –Management and Self-Motivation
Social Awareness
	
Effective Listening to Raise your Social Awareness
	
Demonstrate and Increase Empathy
	
Ten Obstacles to Empathic Communication
	
Key Steps to Effective Empathy
	
Useful Guides to Social –Awareness
Relationship Management
	
Recognizing Reasons Why Relationships Fails
	
Five Steps to Manage and Resolve Conflict in the Workplace
	
Seven Mistakes to Avoid in Conflict Resolution
	
Managing Your Emotional Bank Account
	
Useful Guides to Relationship –Management
 
Who Should Attend?
Managers, business professionals and individuals who have decided to learn and develop their emotional intelligence competencies to enhance as well as manage their relationships at work and in life.
 
Competencies Covered:
	
Emotional Intelligence
	
Influencing & Communication for Impact