Start Date: 12 December, 2021

End Date  : 16 December, 2021

Duration   : 5 Days


Overall Description: 

This course is designed to help employees who are experiencing intense emotional and/or stressful situations at work.


Course Objectives: 

  • Interpret and use the EI competencies framework to develop personality when interacting with others.
  • Manage self-talk and negative feelings towards a situation or person so that it does not disrupt one’s behavior.
  • Recognize ‘anger triggers’ and how it can affect one and others.
  • Control and guide emotions when managing others to achieve productivity.
  • Develop an optimistic mind-set.
  • Recognize and respond to others’ feelings in an appropriate manner.
  • Monitor and Manage Emotional Bank Account.
  • Acquire useful guides in developing self-awareness, self-management, self-motivation, social awareness, and relationship management skills.


Course Outline (Content): 


Introduction to Emotional Intelligence

  • Difference Between IQ, EQ, And Personality
  • What is Emotional Intelligence (EQ)?
  • Why is EQ so important?
  • Emotional Intelligence Framework and EQ Competencies
  • Knowing Your Current Level of EQ Competencies


  • Differentiating Between a High EQ and Low EQ Person
  • Recognizing Basic Emotions
  • How Emotions can affect Behaviors


  • Recognizing my Patterns, my Emotional Triggers
  • Three Tips to Use EI immediately
  • Useful Guides to Self –Awareness
  • Group Activity and Individual Exercise


  • Negative and Positive Emotions
  • Managing your Negative Emotions
  • Tips in Managing Anger
  • Stress Management Tips


  • The Power of Positive Self-Talk
  • Moving Away from Being Pessimistic to Optimistic
  • Useful Guides to Self –Management and Self-Motivation

Social Awareness

  • Effective Listening to Raise your Social Awareness
  • Demonstrate and Increase Empathy
  • Ten Obstacles to Empathic Communication
  • Key Steps to Effective Empathy
  • Useful Guides to Social –Awareness

Relationship Management

  • Recognizing Reasons Why Relationships Fails
  • Five Steps to Manage and Resolve Conflict in the Workplace
  • Seven Mistakes to Avoid in Conflict Resolution
  • Managing Your Emotional Bank Account
  • Useful Guides to Relationship –Management


Who Should Attend?

Managers, business professionals and individuals who have decided to learn and develop their emotional intelligence competencies to enhance as well as manage their relationships at work and in life.


Competencies Covered:

  • Emotional Intelligence
  • Influencing & Communication for Impact

Managing Emotions in the Workplace

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    Head Office

    Tel:   + 962 7 99771191

    Fax:  +962 6  581 0796


    Amman, Jordan
    ​Abdullah Ghosheh street,

    7th circle, Husseini Group Bld # 55, Office 208.


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