Start Date: 21 Dec, 2025
End Date : 25 Dec, 2025
Duration : 5 Days
Overall Description:
This course provides you with proven tools to successfully implement business improvements including process mapping techniques, documentation of standard operating procedures, and value-added vs. nonvalue-added activity analysis to successfully implement process management improvements.
Course Objectives:
- Define the process and its importance to the proper functioning of the organization.
- the knowledge and practical application of Process Mapping concepts.
- Identify the international standards for approaches to processes.
- Develop a vision to guide process improvement.
- Examine various process assessment methodologies.
- Generate process analysis charts and construct process maps for improvement.
- Use a variety of tools and techniques to eliminate waste and redundancies.
- Implement and monitor process changes.
- Justify the need to measure processes as an improvement tool.
Course Outline (Content):
Process Mapping Overview
- Overview of Process Mapping tools and applications.
- Provide examples of real world lean applications.
- Define key concepts of Process Mapping.
Process Mapping Preparation
- Defining processes, roles, scope of work.
- Developing Process Mapping teams.
Process Mapping Tools
- Process Workflows
- Swimlane Process Maps.
- Value Stream Mapping.
- Cycle time map.
- Process hierarchy.
- Process maps symbols.
- Lean thinking to reduce waste in processes.
- The eight types of waste found in processes.
- 5S: a framework to organize and maintain your workplace.
- Failure Mode and Effects Analysis (FMEA).
Understanding Process Approach as per International Quality Standards
- Understanding process approach.
- The Plan, Do Check, Act (PDCA) approach.
- Opportunities in terms of reducing cycle time and defects.
- Non-value-added explained.
Process Analysis and Improvement
- Customer-oriented processes.
- Analyzing and improving a process.
- Using process maps to identify root causes.
- Problem-solving techniques.
- Process mapping in six sigma projects.
Process Measurement and Benchmarking
- Process Key Performance Indicators (KPIs).
- Benchmarking and the balanced scorecard.
Who Should Attend?
- Individuals involved in improvement projects, processes identification, work design, and productivity improvement.
Course Methodology:
We utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course will be conducted as a highly interactive workshop session. A variety of training methodologies will be used Before and during the course whenever applicable. Some of these methods are gamification, online pre-post test, role plays, self-assessment instruments, group exercises & case studies.
