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Start Date: 17 June, 2024

End Date : 21 June, 2024
Duration   : 5 Days


Overall Description: 

This course is designed to help managers, team leaders and individuals who have decided to learn and develop their emotional intelligence competencies; to enhance as well as manage their relationships at work and in life.


Course Objectives: 

  • Demonstrates the ability to cope with others’ emotions while gaining their cooperation.
  • Strive to understand personal dilemmas within behavioral and social paradigms.
  • Grasp effective communication concepts and techniques to manage the interaction with others.
  • Apply the concepts and techniques in the workplace.
  • Build trust through openness, honesty, and integrity.
  • Maintain a good and healthy rapport with others.
  • Develop skills in responding to criticisms & adversity
  • Leadership strategies for working with others towards shared goals
  • Have the ability to objectively self reflect on performance and behavior.


Course Outline (Content): 

Developing Emotional Intelligence in the Workplace

  • Emotional Excellence in the Workplace
  • Understanding Your Personality Style
  • Emotional Intelligence for Innovative Teamwork
  • Removing Blocks to Innovative Teamwork through EQ


Becoming an Emotionally Intelligent Leader

  • Accurate Self-assessment
  • Knowing One’s Strengths & Weaknesses
  • Managing self effectively
  • Inspiring and Guiding Individuals & Teams
  • Developing Trustworthiness for Corporate Transformation



Building Effective Relationships

  • Getting Things Done through People
  • Managing our mind effectively
  • Accountable Leadership for Managing Performance
  • Working with Others towards Shared Goals
  • From Delegation to Empowerment
  • Building Productive Relationships


Leading Others with Emotional Intelligence

  • Motivating Oneself and Motivating Others
  • Managing our spirit for developing Thankfulness
  • Leading others effectively
  • Developing Creativity in the Workplace


Implementing Emotionally Intelligent Persuasive Communication

  • The Positive Influence of Listening
  • Handling Conflict Effectively
  • Effective Persuasion
  • Learning Experiences and Action Plan


Who Should Attend?

  • Any team leader, supervisor and manager
  • Individuals who wish to understand their emotions and how it affects those around them
  • Any employee who wish to improve their productivity in the workplace
  • All managers, leaders and professionals who need to have in-depth knowledge of human behaviours


Course Methodology:

We utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course will be conducted as a highly interactive workshop session. A variety of training methodologies will be used Before and during the course whenever applicable. Some of these methods are gamification, online pre-post test, role plays, self-assessment instruments, group exercises & case studies.






Mastering Emotional Intelligence for Workplace Success

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