Start Date: 29 Sep, 2025
End Date : 3 Oct, 2025
Duration : 5 Days
Overall Description:
This course provides you with proven tools to successfully implement business improvements including process mapping techniques, documentation of standard operating procedures, and value-added vs. nonvalue-added activity analysis to successfully implement process management improvements.
Course Objectives:
- Define processes and understand their importance for organizational success.
- Examine various process assessment and improvement methodologies.
- Develop process maps and utilize a range of analysis techniques.
- Apply lean principles and tools to eliminate waste and enhance efficiency.
- Implement and monitor process changes to drive continuous improvement.
- Measure process performance and leverage benchmarking for optimization.
Course Outline (Content):
Introduction to Business Process Improvement
- Understanding the importance of process optimization in modern businesses.
- Defining key concepts and terminologies related to business processes.
Identifying and Documenting Existing Processes
- Techniques for process discovery and mapping.
- Creating process flow diagrams and swimlane diagrams.
Process Analysis and Evaluation
- Assessing process performance metrics and key performance indicators (KPIs).
- Identifying bottlenecks, inefficiencies, and areas for improvemen.
Process Improvement Methodologies
- Lean Six Sigma principles and tools.
- Business Process Reengineering (BPR) and Continuous Improvement (Kaizen).
Process Mapping and Visualization
- Creating comprehensive process maps using standard symbols and notations.
- Utilizing software tools for effective process documentation.
Process Optimization Strategies
- Streamlining and simplifying process steps.
- Automating repetitive and manual tasks.
Change Management in Process Improvement
- Overcoming resistance to process changes.
- Engaging stakeholders and ensuring effective communication.
Measuring and Monitoring Process Performance
- Establishing appropriate metrics and key performance indicators (KPIs).
- Implementing process control mechanisms and continuous monitoring.
Process Improvement Project Management
- Defining project scope, objectives, and timelines.
- Applying project management techniques to drive process improvement initiatives.
Course Conclusion and Action Planning
- Reviewing key takeaways and developing personalized action plans.
- Empowering participants to lead successful business process improvement efforts.
Who Should Attend?
- Individuals involved in improvement projects, processes identification, work design, and productivity improvement.
Course Methodology:
We utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course will be conducted as a highly interactive workshop session. A variety of training methodologies will be used Before and during the course whenever applicable. Some of these methods are gamification, online pre-post test, role plays, self-assessment instruments, group exercises & case studies.
