Start Date: 7 March, 2021
End Date : 11 March, 2021
Duration : 5 Days
Overall Description:
This program is designed to help experienced and second-level supervisors take stock of their roles and to develop the skills and approach they need to perform efficiently in the modern business.
Course Objectives:
- Extend their understanding of the supervisor’s role and the processes of managing up, down and across the organization
- Develop a strategy for enhancing the effectiveness of their teams
- Develop skills to reinforce behavior and motivation of peak performers.
- Learn to listen with an empathetic ear and encourage open, two-way communication.
- Lead and instruct their employees
- Implement changes and ensure continuous improvement
- Review their working practices and managerial style
Course Outline (Content):
The Supervisor's Role and Competences:
- The Functions of the Supervisor
- Roles and responsibilities of the supervisor
- Understanding organizational culture
- Common Supervisory Mistakes
- Developing a network of relationships and influence
Delegation and Management Style:
- Delegation skills and empowerment
- Management style
- Group dynamics and team formation
- Conflict resolution
- Problem-solving and decision making
- Managing team meetings
Communication Skills:
- Improving communications and relationships
- Barriers which Hinder Effective Communication
- Practical motivation
- Appraisal
- Coaching and developing staff
- Assertiveness
Managing Time, Performance & Relationships:
- Managing time with other people in mind
- Fundamental principles for time management
- Planning and priority setting
- Constructive criticism - giving and receiving
- Interruptions and accessibility
- Understanding stress and managing stressed staff
Managing Change and Continuous Improvement:
- Concept of continuous improvement
- Improving systems and processes
- Engaging and enthusing the team
- Creative thinking techniques
- Implementing change
- Action planning
Who Should Attend?
- Supervisors
- Team leaders
- Employees who are potential to be promoted to a supervisory position
- Persons who want to gain supervisory skills to improve their career
Competencies Covered:
- Influencing & Communication for Impact
- Leadership
- Managing Change
- Motivating Others
- Emotional Intelligence
- Effective Collaboration
Mastering Supervisory Skills
$4,550.000Price
City
Month
