Start Date: 7 March, 2021

End Date  : 11 March, 2021

Duration   : 5 Days


Overall Description: 

This program is designed to help experienced and second-level supervisors take stock of their roles and to develop the skills and approach they need to perform efficiently in the modern business.


Course Objectives: 

  • Extend their understanding of the supervisor’s role and the processes of managing up, down and across the organization
  • Develop a strategy for enhancing the effectiveness of their teams
  • Develop skills to reinforce behavior and motivation of peak performers.
  • Learn to listen with an empathetic ear and encourage open, two-way communication.
  • Lead and instruct their employees
  • Implement changes and ensure continuous improvement
  • Review their working practices and managerial style


Course Outline (Content): 

The Supervisor's Role and Competences:

  • The Functions of the Supervisor
  • Roles and responsibilities of the supervisor
  • Understanding organizational culture
  • Common Supervisory Mistakes
  • Developing a network of relationships and influence

Delegation and Management Style:

  • Delegation skills and empowerment
  • Management style
  • Group dynamics and team formation
  • Conflict resolution
  • Problem-solving and decision making
  • Managing team meetings

Communication Skills:

  • Improving communications and relationships
  • Barriers which Hinder Effective Communication
  • Practical motivation
  • Appraisal
  • Coaching and developing staff
  • Assertiveness

Managing Time, Performance & Relationships:

  • Managing time with other people in mind
  • Fundamental principles for time management
  • Planning and priority setting
  • Constructive criticism - giving and receiving
  • Interruptions and accessibility
  • Understanding stress and managing stressed staff

Managing Change and Continuous Improvement:

  • Concept of continuous improvement
  • Improving systems and processes
  • Engaging and enthusing the team
  • Creative thinking techniques
  • Implementing change
  • Action planning


Who Should Attend?

  • Supervisors
  • Team leaders
  • Employees who are potential to be promoted to a supervisory position
  • Persons who want to gain supervisory skills to improve their career


Competencies Covered:

  • Influencing & Communication for Impact
  • Leadership
  • Managing Change
  • Motivating Others
  • Emotional Intelligence
  • Effective Collaboration

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    Head Office

    Tel:   + 962 7 99771191

    Fax:  +962 6  581 0796


    Amman, Jordan
    ​Abdullah Ghosheh street,

    7th circle, Husseini Group Bld # 55, Office 208.


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