Start Date: 21 Dec, 2025
End Date : 25 Dec, 2025
Duration : 5 Days
Overall Description:
The course is ideally suited to business professionals who want to positively and professionally deal with people and manage the conflict.
Course Objectives:
- Define and understand the different sources of conflict.
- Identify personal conflict management styles and adapt them as needed.
- Learn to change perspectives and reframe conflicts positively.
- Apply effective influencing skills and explore interpersonal relationships.
- Manage conflicts within teams and engage in collaborative problem-solving.
- Adopt the "Everybody Wins" approach to conflict resolution.
- Practice persuasion strategies to gain commitment and buy-in.
- Develop the ability to empower others to solve problems independently.
Course Outline (Content):
Understanding the Nature of Conflict
- Identifying the general causes of conflicts.
- Examining the positive and negative aspects of conflict.
Conflict Resolution Strategies
- Techniques for avoiding and/or resolving conflicts.
- Encouraging open discussion and managing differences.
Communication Skills for Effective Conflict Resolution
- Emphasizing active listening and assertive communication.
- Understanding the five styles of conflict management.
Building a Collaborative Work Environment
- Applying emotional intelligence in conflict management.
- Developing strategies to increase emotional intelligence.
Influencing Others for Problem-Solving
- Assertiveness vs. aggressiveness.
- Dealing with dysfunctional team roles.
The Psychology of Persuasion
- Leveraging influencing skills in a problem-solving context.
- Understanding the principles of persuasion.
Action Planning
- Developing a personal action plan for improving conflict resolution skills.
- Strategies for engaging and influencing others effectively.
Who Should Attend?
- The program is ideally suited to business professionals who want to positively influence and professionally deal with people and manage the conflict.
Course Methodology:
We utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course will be conducted as a highly interactive workshop session. A variety of training methodologies will be used Before and during the course whenever applicable. Some of these methods are gamification, online pre-post test, role plays, self-assessment instruments, group exercises & case studies.
