Start Date: 24 Dec, 2023
End Date : 28 Dec, 2023
Duration : 5 Days
Overall Description:
This program is valuable for those committed to improving their skills in communication, influencing and negotiation with individuals, teams, departments, and organizations.
Course Objectives:
- Develop your negotiation skills to deliver successful results.
- Obtain others’ commitment to ideas, projects or actions that are in the organizations’ best interest.
- Be able to effectively analyze, plan and prepare for every negotiation
- How to create and manage a dynamic negotiation environment.
- Apply the Principles of Persuasion to a Negotiation
- Convince others either directly or through using an appropriate third party.
- Identify Ways to Adjust Communication Styles to Achieve Agreement
- Develop the skills to influence people more effectively and to control the negotiation table
- Integrate people and process elements, creating a flexible framework for your negotiation strategies and situations.
Course Outline (Content):
Introduction to Negotiation
- Positivity & Negativity and its affect on negotiation
- Proposal format – simple, focused & logical
- Knowing your opponents driving force
- Questioning & listening techniques
Understanding Behavioural Style to Negotiate Better
- Knowing and understanding your own behavioural style
- Negotiation Style Assessment
- Communication style and the negotiation process
- Adapting to different communication style
- Dealing with different cultures
- Negotiation and ethics
Developing a Strategic Approach to Negotiation
- A strategic approach to negotiation
- BATNA, Zone of Possible Agreement
- Openings, offer and counter offers
- A strategic approach to negotiation
- Sharing information, diagnostic questions & unbundling issues
- Knowing and maintaining your sources of negotiation power
Interests, Planning Understanding Body Language and closing
- Wants and needs
- Emotional intelligence and its role in negotiation
- The importance of body language and non-verbal behaviour
- Resolving disputes – learning to mediate to create better deals
- Techniques of the mediator - practical mediation skills to help resolve disputes
- Putting negotiation techniques into practice – putting a deal together
- Securing agreement
- Action Plan
Who Should Attend?
This program is valuable for those committed to improving their skills in negotiation with individuals, teams, departments, and organizations.
Course Methodology:
We utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course will be conducted as a highly interactive workshop session. A variety of training methodologies will be used Before and during the course whenever applicable. Some of these methods are gamification, online pre-post test, role plays, self-assessment instruments, group exercises & case studies.
