Quality Tools & Techniques: for Systematic Problem Solving & Sustained Improvement


Start Date: 19 December, 2021

End Date  : 23 December, 2021

Duration   : 5 Days


Overall Description: 

This course is designed for Individuals, leaders, supervisors and all those who are engaged in quality implementation and improvement of organizational performance.


Course Objectives: 

  • Apply logical and creative approaches to solving problems and making decisions.
  • Design when and how to apply the quality tools.
  • Implement a continual improvement process.
  • Organize a problem-solving process, monitor for results, quantify the benefits, and improve the process.
  • Practice working as a team member, building respect for other members, achieving team consensus, and gaining buy-in for creative, fact-based change.


Course Outline (Content): 


  • Describe problem and goal statements in Project Charter
  • Define the problem and goal statements.
  • Assure alignment to key business goals/objectives.
  • Form a team and define roles, authority, resources, and responsibilities.
  • Secure approval, if needed.
  • Develop a project timeline; Gantt chart.


  • Study the process and its performance
  • Developing a Data and Information Collection.
  • Determining baseline measures and quantify performance gap using different techniques.


  • Determine root causes
  • 5 Why’s, Fishbone and Tree diagrams, Root Cause verification Matrix
  • Determine the most probable causes
  • Review the most probable causes
  • Generate potential solutions
  • Establish a rating selection criteria

Improve (and Implement)

1- Select the best alternative solution

  • Brainstorming and multi-voting consensus
  • Affinity diagram
  • Scatter diagram
  • Selection matrix
  • Force field analysis
  • Interviews/ surveys

2- Develop Implementation Plan

  • Develop an implementation project plan including resources, timeline, document changes, communication/training, control plan, monitoring/reporting, audits, positive and negative consequences
  • Pilot or test plan
  • Collect data to determine solution effectiveness; verify  the performance gap is closed; revise if needed


Who Should Attend?

Quality managers, team facilitators, team members, process improvement project leaders, supervisors. This training would also be beneficial for employees and new hires within organizations using continuous improvement and corrective action systems.


Competencies Covered:

  • Project Management
  • Analytical Thinking
  • Entrepreneurship

Quality Tools & Techniques

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    Head Office

    Tel:   + 962 7 99771191

    Fax:  +962 6  581 0796


    Amman, Jordan
    ​Abdullah Ghosheh street,

    7th circle, Husseini Group Bld # 55, Office 208.


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