Start Date: 21 Oct, 2024
End Date : 25 Oct, 2024
Duration : 5 Days
Overall Description:
This course is designed to help managers and Individuals involved in project improvement process identification, work design, and productivity improvement.
Course Objectives:
- Define business process improvement and related concepts.
- Recognize the vital role processes play in a business.
- Appreciate the role of technology in process management.
- Develop a vision to guide process improvement.
- Understand how to design or enhance an existing process using the business process life cycle.
- Construct a process map.
- Perform a what-if analysis to improve your processes.
- Implement and monitor process changes Identify how Lean and Six Sigma methods can assist in managing and improving processes.
- Use a variety of tools and techniques to eliminate waste and redundancies.
Course Outline (Content):
- The Fundamentals of Business Process Management
- Defining Business Process Management
- Reflecting on Processes
- The Business Process Life-Cycle
- The Vision Phase
- The Design Phase (Including Process Mapping)
- The Modeling Phase
- The Execution Phase
- The Monitoring Phase (including an introduction to the balanced scorecard and business activity monitoring)
- The Optimizing Phase(including an introduction to Lean and Six Sigma methods)
Who Should Attend?
Individuals involved in improvement projects, processes identification, work design, and productivity improvement.
Course Methodology:
We utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course will be conducted as a highly interactive workshop session. A variety of training methodologies will be used Before and during the course whenever applicable. Some of these methods are gamification, online pre-post test, role plays, self-assessment instruments, group exercises & case studies.
