Start Date: 2 Nov, 2025
End Date : 6 Nov, 2025
Duration : 5 Days
Overall Description:
This course is designed for Individuals, leaders, supervisors and all those who are engaged in quality implementation and improvement of organizational performance.
Course Objectives:
- Understand and apply problem analysis and problem-solving techniques.
- Develop objectives and plans to deliver measurable improvements.
- Design when and how to apply various quality tools and techniques.
- Organize a structured problem-solving process, monitor for results, quantify the benefits, and continually improve the process.
- Practice teamwork, build respect for team members, achieve consensus, and gain buy-in for creative, fact-based change.
- Understand and implement continuous improvement methods and techniques.
- Apply logical and creative approaches to solving problems and making decisions.
Course Outline (Content):
Problem Identification and Definition
- Define the problem and establish goal statements.
- Differentiate between problem-solving and performance improvement.
- Problem identification techniques: 5 Whys, Root Cause Analysis.
- Effective questioning techniques to solve the right problem.
Measurement and Data Collection
- Study the process and its performance.
- Develop a data and information collection plan.
- Determine baseline measures and quantify performance gaps.
Root Cause Analysis
- Identify and analyze the root causes of the problem.
- 5 Whys, Fishbone diagrams, Tree diagrams, Root Cause Verification Matrix.
- Determine the most probable causes and review them.
Generating and Selecting Solutions
- Generate potential solutions.
- Establish rating and selection criteria.
- Brainstorming, multi-voting, affinity diagrams, scatter diagrams, selection matrices, force field analysis.
- Interviews and surveys to gather input.
Improvement and Implementation
- Select the best alternative solution.
- Develop an implementation project plan.
- Pilot or test the solution.
- Collect data to verify the performance gap is closed.
- Revise the solution if needed.
Continuous Improvement
- Evolution of processes and strategic decision-making.
- Factors influencing change in the external and internal environment.
- Creating a culture that supports innovation and continuous improvement.
Who Should Attend?
- Quality managers, team facilitators, team members, process improvement project leaders, supervisors. This training would also be beneficial for employees and new hires within organizations using continuous improvement and corrective action systems.
Course Methodology:
We utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course will be conducted as a highly interactive workshop session. A variety of training methodologies will be used Before and during the course whenever applicable. Some of these methods are gamification, online pre-post test, role plays, self-assessment instruments, group exercises & case studies.
