Start Date: 7 Jul, 2025
End Date : 11 Jul, 2025
Duration : 5 Days
Overall Description:
This training has been designed specifically to front line managers with quantitative tools and qualitative perspective so that they can make strategic decisions in different types of situations.
Course Objectives:
- Explain the roles and responsibilities of a frontline manager.
- Identify and address strategic priorities for the organization.
- Effectively implement strategic plans and ensure organizational alignment.
- Provide clear and engaging direction to team members.
- Give constructive and motivational feedback to team members.
- Delegate tasks effectively to empower and develop the team.
- Foster the characteristics of high-performing teams.
- Apply logical and creative approaches to problem-solving and decision-making.
Course Outline (Content):
The Role of the Frontline Manager
- Understanding the responsibilities of the first-line manager.
- Recognizing and managing different levels of employee performance.
- Distinguishing between leadership and management.
- Adopting motivational management styles to engage the team.
Strategic Thinking and Planning
- Implementing a strategic planning process.
- Conducting internal and external environmental analysis using SWOT.
- Developing a balanced scorecard for performance management.
- Strategies to become a high-performing organization.
- Executing strategic plans and ensuring alignment.
Advanced Communication Skills
- Communicating clear direction and instructions.
- Utilizing verbal and non-verbal communication effectively.
- Adapting communication styles to different situations.
- Leading and presenting in team meetings.
Performance Management and Feedback
- Establishing Key Performance Indicators (KPIs).
- Identifying opportunities for providing feedback.
- Techniques for delivering constructive and motivational feedback.
Effective Delegation
- Recognizing opportunities for task delegation.
- Understanding the benefits of delegating.
- Developing skills and processes for effective delegation.
Building High-Performance Teams
- Fostering team principles: building trust and respect.
- Characteristics of high-performing teams.
- Navigating the stages of team development.
Creative Problem-Solving and Decision-Making
- Leveraging problem analysis tools and techniques.
- Applying decision analysis tools and frameworks.
- Integrating Lean Six Sigma for continuous improvement.
Who Should Attend?
- Executives, division leaders, and other senior managers involved in the formation and implementation of strategic planning and who would like to improve their front line managements skills.
Course Methodology:
We utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course will be conducted as a highly interactive workshop session. A variety of training methodologies will be used Before and during the course whenever applicable. Some of these methods are gamification, online pre-post test, role plays, self-assessment instruments, group exercises & case studies.
