VIEW OUTLINE - PDF 
 
 
Start Date: 13 June, 2021
End Date  : 17 June, 2021
Duration   : 5 Days
 
Overall Description: 
The course is ideally suited to business professionals who want to positively and professionally deal with people and manage the conflict.
 
Course Objectives: 
	
Define and understand the different sources of conflict.
	
Identify personal conflict management styles.
	
Know how to change your perspective of conflict
	
Apply influencing skills and explore relationships with others.
	
Manage conflict in teams and engage in effective team problem-solving.
	
Use the "Everybody Wins" approach in a conflict situation
	
Practice different strategies of winning the hearts and minds of people.
	
Gain the commitment of employees and co-workers to solve problems on their own (rather than expecting "others" to provide solutions). 
 
Course Outline (Content): 
	
General Causes of Conflicts
	
Positive and Negative Factors of Conflict
	
Techniques for Avoiding and/or Resolving Conflict
	
Encourage Open Discussion of Differences
	
Values and Valuing Differences
	
Emphasized Communication Skills
	
Five Styles of Conflict Management
	
Managing Conflict and Using an Appropriate Style for More Effective Outcomes
	
Creating a Collaborative Work Environment for Faster and Better Results
	
The Use of Emotional Intelligence in Conflict Management
	
Apply Tips to Increase your Emotional Intelligence
	
Be Assertive and Avoid Aggressiveness
	
Dealing with Dysfunctional Team Roles
	
Influencing others in a Problem-Solving Context
	
Influence and the Psychology of Persuasion
	
Action plan for Developing your Conflict Resolution Skills and Influencing Others
 
Who Should Attend?
The program is ideally suited to business professionals who want to positively influence and professionally deal with people and manage the conflict.
 
Competencies Covered:
	
Conflict Resolution
	
Influencing & Communication for Impact
	
Emotional Intelligence