• KSA - Dammam - Sep 2021
• >
• Effective communication & Influencing Skills - Dammam, Novotel Hotel

Effective communication & Influencing Skills - Dammam, Novotel Hotel

SKU:

$4,550.00

$4,550.00

Unavailable

per item

Start Date : 12 Sep, 2021
​Duration : 5 Days
Overall Description:
This course is designed to help all staff who need to be able to communicate powerfully and persuasively with others at work.

• Facebook
• Twitter
• Pinterest
• Google+

Quantity

Add to Cart

View Outline - PDF

Course Objectives:

• Understand the importance of effective communication at work.
  
• Communicate more effectively – utilizing different techniques and styles as required.
• Improve personal influencing style.
• Apply powerful influencing tools and techniques with individuals and groups.
• Be more efficient at gathering new information through effective questioning techniques.
• Pick up on hidden messages and act upon them.
• Develop confidence and credibility.
• Be more engaged with colleagues, customers, clients, and key stakeholders.
• Maximize impact in challenging situations.
  

Course Outline (Content):
 Effective Communication

• Identifying and using different communication styles.
• Barriers to effective communication.
• Understanding the other person’s perspective.

Good Questioning Skills

• Understanding when and how to ask a question.
• Taking the time to question - rather than answer.
• Using probing techniques to gather information.

Good Listening Skills

• Improving your concentration when listening.
• Demonstrating appreciation of the other person`s point of view.
• Spotting hidden meaning, feelings and emotions.

The Impact of Poor Questioning and Listening

• Creating confusion and misunderstanding.
• Losing new ideas and stifling creativity.
• Causing frustration and de-motivation.

Successful and Ethical Influencing

• Definition and characteristics of influence.
• Recognizing distinct influencing styles.
• Choosing strategies for ethical influencing.
• Skills and competencies for effective influencing.

Course Outline (Content):
Power and Influence

• Participants will evaluate their own power and the power of others involved in a personal situation.
• How are power, position, and authority expressed?
• Key principles of power and influence.
• Evaluating your power bases and planning to boost your personal power.

Making a Positive Impression and Improving your Personal Impact

• Participants will brainstorm ways of making a positive first impression and will receive feedback on how to develop their personal impact.
• How to make a positive first impression.
• Using the `confidence shield`.
• Using powerful body language and maximizing personal presence.
• Rules for making an impact in meetings.

Building Rapport

• Participants will identify how they react and behave in various situations and discover what makes a colleague tick.
• Speaking your stakeholder`s language.
• Using NLP to build rapport.
• Understanding maps of the world.

Reducing Conflict and Reaching a Compromise

• Understanding the principles of assertive communication.
• Establishing objectives and asking for what you want.
• How to work through objections, resistance, and conflict.

 Putting the Principles into Practice

• Final practical exercise and discussion to ensure real-life concerns and challenges have been addressed. 
• Preparing a self-development action plan for the future.

 
Who Should Attend?
All the staff who need to be able to communicate powerfully and persuasively with others at work.
 
Competencies Covered:

• Influencing & Communication for Impact
• Effective Collaboration
• Emotional Intelligence