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• The Art of Influencing & Conflict Resolution- Dubai, VOCO Hotel

The Art of Influencing & Conflict Resolution- Dubai, VOCO Hotel

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$4,950.00

$4,950.00

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Start Date : 19 Sep , 2021
Duration   : 5 Days
​​Overall Description:
The course is ideally suited to business professionals who want to positively and professionally deal with people and manage the conflict.

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View Outline - PDF

 Course Objectives:

• Define and understand the different sources of conflict.
• Identify personal conflict management styles.
•  Know how to change your perspective of conflict
• Apply influencing skills and explore relationships with others.
• Manage conflict in teams and engage in effective team problem-solving.
• Use the "Everybody Wins" approach in a conflict situation
• Practice different strategies of winning the hearts and minds of people.
• Gain the commitment of employees and co-workers to solve problems on their own (rather than expecting "others" to provide solutions).   

Course Outline (content):

• General Causes of Conflicts
• Positive and Negative Factors of Conflict
• Techniques for Avoiding and/or Resolving Conflict
• Encourage Open Discussion of Differences
• Values and Valuing Differences
• Emphasized Communication Skills
• Five Styles of Conflict Management
• Managing Conflict and Using an Appropriate Style for More Effective Outcomes
• Creating a Collaborative Work Environment for Faster and Better Results
• The Use of Emotional Intelligence in Conflict Management
• Apply Tips to Increase your Emotional Intelligence
• Be Assertive and Avoid Aggressiveness
• Dealing with Dysfunctional Team Roles
• Influencing others in a Problem-Solving Context
• Influence and the Psychology of Persuasion
• Action plan for Developing your Conflict Resolution Skills and Influencing Others
  

Who Should Attend:
The program is ideally suited to business professionals who want to positively influence and professionally deal with people and manage the conflict.

 
 Competencies Covered 

• Conflict Resolution
• Influencing & Communication for Impact
• Emotional Intelligence