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• Mastering Supervisory Skills - Dammam, Novotel Hotel

Mastering Supervisory Skills - Dammam, Novotel Hotel

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$4,550.00

$4,550.00

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Start Date : 10 Oct, 2021
Duration   : 5 Days
​​Overall Description:
This program is designed to help experienced and second-level supervisors take stock of their roles and to develop the skills and approach they need to perform efficiently in the modern business. 

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Course Objectives: 

• Extend their understanding of the supervisor’s role and the processes of managing up, down and across the organization
• Develop a strategy for enhancing the effectiveness of their teams
• Develop skills to reinforce behavior and motivation of peak performers.
• Learn to listen with an empathetic ear and encourage open, two-way communication.
• Lead and instruct their employees
• Implement changes and ensure continuous improvement
• Review their working practices and managerial style

Course Outline (Content): 
The Supervisor's Role and Competences: 

• The Functions of the Supervisor
• Roles and responsibilities of the supervisor
• Understanding organizational culture
• Common Supervisory Mistakes
• Developing a network of relationships and influence

Delegation and Management Style:

• Delegation skills and empowerment
• Management style
• Group dynamics and team formation
• Conflict resolution
• Problem-solving and decision making
• Managing team meetings

Communication Skills:

• Improving communications and relationships
• Barriers which Hinder Effective Communication
• Practical motivation
• Appraisal
• Coaching and developing staff
• Assertiveness

Managing Time, Performance & Relationships:

• Managing time with other people in mind
• Fundamental principles for time management
• Planning and priority setting
• Constructive criticism - giving and receiving
• Interruptions and accessibility
• Understanding stress and managing stressed staff

Managing Change and Continuous Improvement:

• Concept of continuous improvement
• Improving systems and processes
• Engaging and enthusing the team
• Creative thinking techniques
• Implementing change
• Action planning

 Who Should Attend? 

• Supervisors
• Team leaders
• Employees who are potential to be promoted to a supervisory position
• Persons who want to gain supervisory skills to improve their career

 
Competencies Covered:

• Influencing & Communication for Impact
• Leadership