Start Date: 24 Dec, 2023
End Date : 28 Dec,2023
Duration : 5 Days
Overall Description:
This training course develops the concept of international business etiquette and the proper etiquette practices for different business, work and social scenarios. Participants will learn the etiquette requirements for meeting, entertaining, telephone and internet business interaction scenarios. Additionally, the training course addresses etiquette challenges when doing business in a multi-cultural situation or meeting.
Course Objectives:
- Learn principles of international business protocol and professional etiquette
- To develop personal skills in dealing with different personality types of guests in different situation
- Useful business etiquette information to help participants achieve their goals while improving their job performance
- Meet & Greet important people in a proper manner
- Understand how to behave correctly in both business and social situations including formal dinners, networking and online webinars, and social media.
- Maintain effective verbal/nonverbal communication skills
- Represent the organization at various functions
- Implement different variations in protocol and professional etiquette from different cultures, nations and regions
- Deal successfully with the Media
Course Outline (Content):
Principles of international business etiquette and protocol
- Importance of manners, etiquette & protocol in business
- Creating the right corporate image
Achieving communication success
- Communication levels and definitions
- The main principles of communication
- Elements of the communication process
- Communication delivery aspects
- Barriers to effective communication
- Overcoming communication barriers
- Communicating across cultures
- Managing perceptions and biases
- Communication key qualities
- Listening etiquette
- Online Communication etiquette
Personal and professional conduct
- Universal expectations for behavior
- Etiquette for formal occasions
- Handling difficult personalities
- Four choices for dealing with various behaviors
- International business etiquette
- Customs and cultures
Planning and hosting VIP occasions
- Preparation for official visits
- Protocol at events and summits
- Key qualities of the ideal host
- Seating strategies
- Risk and contingency planning
- Mistakes to avoid
- Meeting at airports
Proper communication etiquette
- Phone etiquette
- Meeting etiquette
- Email etiquette
- Titles and forms of address
- Exchanging gifts
Business Etiquette Questionnaires
Who Should Attend?
- Business leaders
- Senior executives and those involved in international affairs
- Departmental supervisors, internal consultants and human resources staff
- Project managers and technical professionals and engineers
Course Methodology:
We utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course will be conducted as a highly interactive workshop session. A variety of training methodologies will be used Before and during the course whenever applicable. Some of these methods are gamification, online pre-post test, role plays, self-assessment instruments, group exercises & case studies.
