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Start Date: 2 Dec,2024

End Date : 6 Dec,2024
Duration   : 5 Days


Overall Description: 

This course is designed to help senior managers who are responsible for dealing with crises at strategic and tactical levels, as well as operations managers and crisis management team personnel.


Course Objectives: 


  • Acquire a profound understanding of the objectives and underlying principles of crisis preparedness.
  • Apply effective crisis management tools and techniques for when an organization is under pressure.
  • Consequences of sub-optimal execution.
  • Conduct a crisis audit.
  • Determine how to design quick-thinking team structures to deal with a crisis successfully.
  • Understand the roles communications play in de-escalating a crisis.
  • Establish the means for business continuity.
  • Help your team recover from a crisis.
  • Examine previous crises encountered, learn the lessons from them, and plan for future events in your own environments.


Course Outline (Content): 

  • What Is Crisis Management, Identifying a crisis, Crisis management and Crisis stages
  • Creating a crisis team and Resolving crises with the timeline technique:
  • The role of the crisis manager
  • Putting crisis management into action
  • Consulting with the experts.
  • Strategies, structures, and command.
  • Crisis management decisions
  • Conducting the crisis audit
  • Prepare for crisis and Perform Risk Level Analysis.‎
  • Developing a response process.‎
  • Incident management techniques.‎
  • Building business continuity and recovery.‎
  • Business Recovery and Learn from Crisis.‎
  • Internal communications and internal stakeholder management.‎


Who Should Attend?

Senior managers who are responsible for dealing with crises at strategic and tactical levels, as well as operations managers, supervisors, and crisis management team personnel.


Course Methodology:

We utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course will be conducted as a highly interactive workshop session. A variety of training methodologies will be used Before and during the course whenever applicable. Some of these methods are gamification, online pre-post test, role plays, self-assessment instruments, group exercises & case studies.

Action-Driven Crisis Management

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