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                   VIEW OUTLINE - PDF


Start Date: 13 Oct, 2024 
End Date  : 17 Oct, 2024 
Duration   : 5 Days


Overall Description: 

This course is designed to help managers and supervisors who want to develop their teams and need to be more assertive and less passive-aggressive.


Course Objectives: 

  • Understand the root of anger, how we become angry and how to break the habit
  • React to confrontations quickly and efficiently while maintaining your emotional balance
  • Know how to manage and diffuse anger.
  • Conduct self-assessments of your personal strengths and areas for improvement.
  • Learn strategies for preventing the build-up of frustration.
  • Deal assertively with problems of buried and misdirected anger.



Course Outline (Content): 


Definition of Anger

  • Anger’s journey from stimulus to response
  • Anger and our bodies, minds and behaviour
  • Personal anger patterns
  • How does anger affect your emotions?
  • What are the anger myths?


Controlling Anger

  • Attitude
  • Fears
  • Deal with the backlog of unresolved anger
  • Express feelings appropriately
  • Channels for anger energy


How to deal with other people’s anger

  • Facing an angry outburst
  • Dealing with chronic anger of other people


Assertive Communication

  • What is assertiveness?
  • How to present your view systematically and assertively
  • How does assertiveness differ from aggressive or passive behaviour?
  • How can assertive communication help you to control your emotional balance?
  • How can you appeal to emotions to deliver your true meaning and get results?

Preventative strategies

  • Strategies for your self
  • Strategies for others


Personal action Plan


Who Should Attend?

Managers and supervisors who need to be more assertive and have difficulty coping with stressful situations.



Course Methodology:

We utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course will be conducted as a highly interactive workshop session. A variety of training methodologies will be used Before and during the course whenever applicable. Some of these methods are gamification, online pre-post test, role plays, self-assessment instruments, group exercises & case studies.






Anger Management Techniques for Challenging Behaviors

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