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Start Date: 25 Dec, 2023
End Date  : 29 Dec,2023 
Duration   : 5 Days


Overall Description: 

This course is designed to help senior managers who are responsible for dealing with crises at strategic and tactical levels, as well as operations managers and crisis management team personnel.


Course Objectives: 


Provide professionals with the knowledge, skills, and attitudes required to manage and lead teams and organizations before, during, and after a crisis or emergency, with a focus in the following areas:

  • Strategic leadership challenges.
  • Lesson learned from the COVID-19 crisis
  • Apply effective crisis management tools and techniques for when an organization is under pressure.
  • Assign people to an appropriate crisis team role.
  • Consequences of sub-optimal execution.
  • Conduct a crisis audit.
  • Understand the roles communications play in de-escalating a crisis.
  • Determine how to manage incidents.
  • Establish the means for business continuity.
  • Help your team recover from a crisis.


Course Outline (Content): 

  • What is crisis management and what is emergency Management?
  • Conducting the crisis audit.
  • Prepare for crisis and Perform Risk Level Analysis.
  • Developing a response process.
  • Creating a crisis team and Resolve crisis with the timeline technique.
  • Lead Effectively during Crisis.
  • Consulting with the experts.
  • Incident management techniques.
  • Working through the issues.
  • Establishing an emergency operations center.
  • Building business continuity and recovery.
  • Business Recovery and Learn from Crisis.
  • Strategies, structures, and command.
  • Internal communications and internal stakeholder management.
  • Plenty of tabletop exercises, external case studies, and practice opportunities.


Who Should Attend?

Senior managers who are responsible for dealing with crises at strategic and tactical levels, as well as operations managers, supervisors, and crisis management team personnel.


Course Methodology:

We utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course will be conducted as a highly interactive workshop session. A variety of training methodologies will be used Before and during the course whenever applicable. Some of these methods are gamification, online pre-post test, role plays, self-assessment instruments, group exercises & case studies.

Decision Making in Crisis & Emergency Situations

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