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Start Date: 1 Sep, 2024

End Date : 5 Sep, 2024
Duration   : 5 Days


Overall Description: 

This course is designed to help all staff who need to be able to communicate powerfully and persuasively with others at work.


Course Objectives: 

  • Understand the importance of effective communication at work.
  • Communicate more effectively – utilizing different techniques and styles as required.
  • Improve personal influencing style.
  • Apply powerful influencing tools and techniques with individuals and groups.
  • Be more efficient at gathering new information through effective questioning techniques.
  • Pick up on hidden messages and act upon them.
  • Develop confidence and credibility.
  • Be more engaged with colleagues, customers, clients, and key stakeholders.
  • Maximize impact in challenging situations.

Course Outline (Content): 


Effective Communication

  • Identifying and using different communication styles.
  • Barriers to effective communication.
  • Understanding the other person’s perspective.

Good Questioning Skills

  • Understanding when and how to ask a question.
  • Taking the time to question - rather than answer.
  • Using probing techniques to gather information.

Good Listening Skills

  • Improving your concentration when listening.
  • Demonstrating appreciation of the other person`s point of view.
  • Spotting hidden meaning, feelings and emotions.

The Impact of Poor Questioning and Listening

  • Creating confusion and misunderstanding.
  • Losing new ideas and stifling creativity.
  • Causing frustration and de-motivation.

Successful and Ethical Influencing

  • Definition and characteristics of influence.
  • Recognizing distinct influencing styles.
  • Choosing strategies for ethical influencing.
  • Skills and competencies for effective influencing.

Power and Influence             

  • Participants will evaluate their own power and the power of others involved in a personal situation.
  • How are power, position, and authority expressed?
  • Key principles of power and influence.
  • Evaluating your power bases and planning to boost your personal power.

Making a Positive Impression and Improving your Personal Impact

  • Participants will brainstorm ways of making a positive first impression and will receive feedback on how to develop their personal impact.
  • How to make a positive first impression.
  • Using the `confidence shield`.
  • Using powerful body language and maximizing personal presence.
  • Rules for making an impact in meetings.

Building Rapport

  • Participants will identify how they react and behave in various situations and discover what makes a colleague tick.
  • Speaking your stakeholder`s language.
  • Using NLP to build rapport.
  • Understanding maps of the world.

Reducing Conflict and Reaching a Compromise

  • Understanding the principles of assertive communication.
  • Establishing objectives and asking for what you want.
  • How to work through objections, resistance, and conflict.

Putting the Principles into Practice

  • Final practical exercise and discussion to ensure real-life concerns and challenges have been addressed.
  • Preparing a self-development action plan for the future.


Who Should Attend?

All the staff who need to be able to communicate powerfully and persuasively with others at work.

Course Methodology:

We utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course will be conducted as a highly interactive workshop session. A variety of training methodologies will be used Before and during the course whenever applicable. Some of these methods are gamification, online pre-post test, role plays, self-assessment instruments, group exercises & case studies.






How to communicate and present with more Influence & Impact

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