Start Date: 7 Dec, 2025
End Date : 11 Dec, 2025
Duration : 5 Days
Overall Description:
The course is ideally suited to business professionals who want to positively and professionally deal with people and manage the conflict.
Course Objectives:
- Identify reasons and results of conflicts.
- Provide a range of conflict-resolution techniques for quite several kinds of conflicts.
- Outline and control a conflict resolution model .
- Design a motion layout to get to the bottom of conflicts.
- Analyze and explain the impact of the proper mindset on adaptability.
Course Outline (Content):
Workplace conflict
- Definitions and types.
- Why does conflict occur?
- Effects of the place of business conflict.
- Positive & Negative outcomes.
- Conflict and collaborative work connection.
Types of the place of work conflicts
- Interdependence/task-based conflicts.
- Leadership conflicts.
- Cultural-based conflicts.
- Work patterns conflicts.
- Personality conflicts.
Manager’s function in resolving conflicts
- Recognizing conflict.
- The supervisor as a facilitator.
- Recognizing the right timing for resolution.
- Angry consumer inflicting a conflict.
- Conflict with the boss.
- Ethical management in conflict.
Action graph for resolving conflicts
- Constructive versus destructive.
- Agreement frame.
- Perception and observation.
- Overview of anger management.
- Emotional talent and struggle administration.
Who Should Attend?
- The program is ideally suited to business professionals who want to positively influence and professionally deal with people and manage the conflict.
Course Methodology:
We utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course will be conducted as a highly interactive workshop session. A variety of training methodologies will be used Before and during the course whenever applicable. Some of these methods are gamification, online pre-post test, role plays, self-assessment instruments, group exercises & case studies.
