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Start Date: 15 Sep, 2024

End Date :19 Sep, 2024
Duration   : 5 Days


Overall Description:

This course provides you with proven tools to successfully implement business improvements including process mapping techniques, documentation of standard operating procedures, and value-added vs. nonvalue-added activity analysis to successfully implement process management improvements.


Course Objectives:

• Define the process and its importance to the proper functioning of the organization.

•the knowledge and practical application of Process Mapping concepts

• Identify the international standards for approaches to processes

• Develop a vision to guide process improvement.

• Examine various process assessment methodologies

• Generate process analysis charts and construct process maps for improvement

• Use a variety of tools and techniques to eliminate waste and redundancies.

• Implement and monitor process changes.

• Justify the need to measure processes as an improvement tool

Course Outline (Content):

Process Mapping Overview

Overview of Process Mapping tools and applications

  •  Provide examples of real world lean applications
  • Define key concepts of Process Mapping

Process Mapping Preparation:

  • Defining processes, roles, scope of work
  • Developing Process Mapping teams
  • Process Mapping Tools
  • Process Workflows
  • Swimlane Process Maps
  •  Value Stream Mapping
  • Cycle time map
  • Process hierarchy
  • Process maps symbols
  • Lean thinking to reduce waste in processes
  • The eight types of waste found in processes
  • 5S: a framework to organize and maintain your workplace
  • Failure Mode and Effects Analysis (FMEA)

Understanding Process Approach as per International Quality Standards

  • Understanding process approach
  • The Plan, Do Check, Act (PDCA) approach
  • Opportunities in terms of reducing cycle time and defects
  • Non-value-added explained

Process Analysis and Improvement

  • Customer-oriented processes
  • Analyzing and improving a process
  • Using process maps to identify root causes
  • Problem-solving techniques
  • Process mapping in six sigma projects

Process Measurement and Benchmarking

  • Process Key Performance Indicators (KPIs)
  • Benchmarking and the balanced scorecard


Who Should Attend?

Individuals involved in improvement projects, processes identification, work design, and productivity improvement.

Course Methodology:

We utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course will be conducted as a highly interactive workshop session. A variety of training methodologies will be used Before and during the course whenever applicable. Some of these methods are gamification, online pre-post test, role plays, self-assessment instruments, group exercises & case studies.

Mapping and Improving Business Processes

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