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Start Date:  9 Sep, 2024
End Date  :  13 Sep, 2024
Duration   : 5 Days


Overall Description: 

This course is designed to help managers and Individuals involved in project improvement process identification, work design, and productivity improvement.


Course Objectives: 

  • Define business process improvement and related concepts.
  • Recognize the vital role processes play in a business.
  • Appreciate the role of technology in process management.
  • Develop a vision to guide process improvement.
  • Understand how to design or enhance an existing process using the business process life cycle.
  • Construct a process map.
  • Perform a what-if analysis to improve your processes.
  • Implement and monitor process changes Identify how Lean and Six Sigma methods can assist in managing and improving processes.
  • Use a variety of tools and techniques to eliminate waste and redundancies.


Course Outline (Content): 

  • The Fundamentals of Business Process Management
  • Defining Business Process Management
  • Reflecting on Processes
  • The Business Process Life-Cycle
  • The Vision Phase
  • The Design Phase (Including Process Mapping)
  • The Modeling Phase
  • The Execution Phase
  • The Monitoring Phase (including an introduction to the balanced scorecard and business activity monitoring)
  • The Optimizing Phase(including an introduction to Lean and Six Sigma methods)


Who Should Attend?

Individuals involved in improvement projects, processes identification, work design, and productivity improvement.


Course Methodology:

We utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course will be conducted as a highly interactive workshop session. A variety of training methodologies will be used Before and during the course whenever applicable. Some of these methods are gamification, online pre-post test, role plays, self-assessment instruments, group exercises & case studies.

Strategic Business Process Management

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